Terms and conditions

ETRUSCOPHARM® is a registered trademark of ETRUSCOPHARM - based in Via A.M.Tondoli (INTERNO 5); 50054 Fucecchio (FI). The tax representative of ETRUSCOPHARM-SHOP.IT and ETRUSCOPHARM Servizi & Marketing - VAT number: 025445780468.

By making a purchase on the ETRUSCOPHARM-SHOP.IT website, you confirm that you have read and fully accept these Terms of Service and the Privacy Policy.

How to Order

It is possible to order ETRUSCOPHARM-SHOP.IT products:

·       Online through this website;

Shipping Methods and Costs

You can receive your orders with DHL EXPRESS courier). The cost of shipping is € 6.90. Shipping costs are free for purchases over € 150.00. Rates are always VAT included.

Delivery times are approximately 24-48 working hours throughout Italy (excluding the islands).

The DHL EXPRESS courier will deliver the goods to the address you indicated when placing the order. Delivery is made without notice on Business Days (from 08:30 to 18:00), so we recommend that you indicate a manned address (eg office or reception). In case of absence, at the time of delivery, the Courier will leave a notice of passage; if the courier is not contacted to arrange a new delivery, it will make a second attempt on the day following the first attempt. If the following attempt is also unsuccessful, the order will automatically go into stock and you will be contacted by our Customer Service, at the number left at the time of the order, with the aim of booking a new delivery based on your needs. . If it is impossible to contact you and the ordered products remain in stock for 10 days, or if any new agreed delivery is not successful, we will cancel the order.

International shipments

Delivery times are approximately 48-72 working hours throughout Europe.

Puoi ricevere i tuoi ordini con il corriere DHL EXPRESS). Il costo della spedizione è di € 6,90. Le spese di spedizione sono gratuite da partire a acquisti sopro € 150.00 . Le tariffe sono sempre iva inclusa.

Terms of payment

. By credit card on the site: This payment method allows you to use a very fast, convenient and secure system (SSL) to obtain the products you wish to purchase. The accepted credit cards are those of the Visa, MasterCard, Visa Electron, Postepay circuits. This payment system also allows you to buy all the products you want without spending limits. In some cases, our Customer Service may contact you to ask you for additional information to verify the effectiveness of credit card ownership. Shipping costs are always charged to the customer, summarized in the cart at the time of purchase.

· With Paypal: this payment method is safe, easy and fast. You will pay directly online through your Paypal account.

. With Klarna pay now: this payment method is safe, easy and fast. You will pay directly online through your bank account. 

The cardholder´s responsibility falls under the jurisdiction laws of Italy

Right of withdrawal

The Customer, if he is a consumer pursuant to art. 3 of the Consumer Code, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days of receipt of the product, pursuant to Legislative Decree no. 21 implementing the European Directive 2011/83 / EU on consumer rights.

The return shipment to the ETRUSCOPHARM Servizi & Marketing warehouse is charged to the Customer, who can request it by contacting the ETRUSCOPHAR Customer Service at EMAIL: reso@etruscopharm.com. ETRUSCOPHARM will organize the collection of the goods by express courier at the agreed address. The refund will be made within a few days after the return and inspection of the returned products. ETRUSCOPHARM will refund the full price of the purchased product (minus the cost of return shipping), provided that it is returned in its original packaging, intact, in like new condition.

In the event that the Customer receives damaged goods, he can notify us within 5 working days via the Contact section of the site and ETRUSCOPHARM will replace the product.

How to prepare the package for the return?

You can use the same box with which you received the goods or a box more suited to the size of the product (s) to be returned. Include in the package a copy of the accompanying invoice you received with your order. Also include in the package the bank details for the refund on the current account. If the product is fragile and is likely to be damaged during transport, take care to include newspaper or other paper in the package. Seal the box in order to deliver a package suitable for transport to the courier.

Complaints and Customer Service

For any complaints, contact ETRUSCOPHARM Servizi & Marketing through the Contact section of the ETRUSCOPHARM-Shop.IT website. Requests are usually processed within approximately 1 to 2 business days.

 

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